General Question

troubleinharlem's avatar

Why does the Sims3 not work on my Mac?

Asked by troubleinharlem (7978points) September 7th, 2010

I got the right version, my serial code is fine, but when I try to actually play it, it is stuck at the first screen with the diamond and the number three over it. It also won’t quit the application, and the only way to quit it is to shut down the computer completely, which is kind of annoying to do.

Does anyone know what’s up?

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7 Answers

rpm_pseud0name's avatar

What type of Mac are you trying to run the game on? Here are the computer requirements to run the game.


Mac OS X 10.5.7 Leopard or higher

Intel Core Duo


6.1GB of space, 1 GB extra for saved games and custom content

ATI X1600 or Nvidia 7300 GT with 128 MB of video RAM or Intel Integrated GMA X3100


NVIDIA GeForce series

7300, 7600
8600, 8800
9400M, 9600M GT
GT 120, GT 130
ATI Radeon™ series

X1600, X1900
2400, 2600
4850, 4870
Intel® Graphics Media Accelerator (GMA)

GMA X3×00 series
Intel ® Graphics Media Accelerator (GMA) GMA 3-Series .
This game will not run on Mac systems with processor PowerPC (G3/G4/G5) or video cards with integrated GMA 950 series.

troubleinharlem's avatar

@rpmpseudonym : How do I find all of that out? I’m not sure about all of those things…

rpm_pseud0name's avatar

On your Mac, click on the Apple logo in the top left of the screen. Then click, ‘About This Mac.’ Then click ‘More Info.’ That will give you a list of everything inside your computer. Cross-reference that list with the above game requirements.

troubleinharlem's avatar

@rpmpseudonym : Okay, I’m fine except for the ATI – I don’t know where to find that. xD But thanks for letting me know about the information! I definitely didn’t know that.

rpm_pseud0name's avatar

In that list from clicking on ‘More Info’, on the left is a sidebar, click on ‘Graphics/Displays’ & you will get all the information about your video card.

troubleinharlem's avatar

@rpmpseudonym : Haha, thanks. I’m still a mac newbie.

rpm_pseud0name's avatar

No problem. If your computer meets/exceeds the requirements of the game & the problem still persists,I would contact Electronic Arts about it. Here is their support contact info.

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