General Question

Your_Majesty's avatar

What should I do when I did something wrong with my Mozilla's update?

Asked by Your_Majesty (8215points) September 8th, 2010

This is just happen recently when an information about the latest Mozilla update suddenly pop out from my window. It says that I can update mozilla 3.6.9 and I click that button which take me to a tab that allow me to update mozilla firefox. When I begin to install suddenly it says that I need to update my Adobe flash player first,I did that,go to the provided link and download my Adobe but it requires me to turn off mozilla and after I turn off and turn on my mozilla again I can’t come back to the update tab of mozilla that I’ve visited,previously.

So I just get in to the main site of mozilla and I see there’s a button than suggest me to install mozilla 3.6.9,I click on it and have finished the installation but I feel that it didn’t update my existing mozilla 3.6 but rather install the new separate version of mozilla in my pc (there are two separate data for mozilla).

I check the FAQ page about update category and it said that it doesn’t matter if I install (not update) the newest version of mozilla firefox, it will still run the same program but with newer application. It’s not like that! I have two separate data for mozilla,one is 3.6 and the other is 3.6.9.

So how could I fix this issue? Should I delete my existing mozilla data? And if the same issue happen again how could I find the same tab that allow me to update mozilla if I miss the announcement?

Sorry if this is a bit longer for this simple issue,I kinda like to elaborate more about this issue. And thank you for your time.

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6 Answers

the100thmonkey's avatar

Are you saying that you have two separate versions of Firefox installed now?

the100thmonkey's avatar

Which OS are you using?

the100thmonkey's avatar


Back up your profile following those instructions, then uninstall Firefox and reinstall it. You might want to download the latest version first.

Once you’ve done that, you can go to:

C:\Documents and Settings\YOUR USER NAME\Application Data\Mozilla\Firefox\Profiles

and delete the profile folder that’s already there. Then you paste the profile you saved earlier into the same folder.

You should have the latest Firefox with all your data – history, saved forms, passwords, etc… intact.

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