General Question

shpadoinkle_sue's avatar

What happens exactly when a DVD I received broken, goes back to Netflix?

Asked by shpadoinkle_sue (7188points) September 10th, 2010

I’ve never had this happen before and I was about to watch the movie and it’s practically broken in half on one side. The only thing holding it together is the middle part of the disc. I was curious if I get the next movie in line or do I get another copy of the same dvd. They weren’t really specific. My next one in line is recently available and I would like that one if they’re sending another dvd. I was wondering if anyone had this happen before.

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6 Answers

shego's avatar

That happened to my boyfriend and the just sent a replacement. I unfortunately don’t remember if it was as soon as they received the defective one. But I know for sure that they do replace it.

Jeruba's avatar

Go to their “Report Problem” link in your queue and choose the option you want: send the same movie, send the next movie, etc.

I received an unplayable one once and had to do this. I believe they will send the replacement immediately and then square things up when they receive the broken one back.

shpadoinkle_sue's avatar

@Jeruba I reported it but it just said we’ll send you another disc. It didn’t give me the option to get the same or the next one in line.

ipso's avatar

If you checked “send me another disc” that one will be resent immediately while your queue holds.

This happens to me .7% of the time.

rovdog's avatar

@ipso That’s funny. How much do you use Netflix that you have that kind of data precision?

ipso's avatar

@rovdog – I’ll PM, as this is in the [General] section.

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