Can you help us with some re-wording in my husband's resume?

This is the specific line we’re working on right now:

“Originated procedures to identify and track customer issues and responses through implementation of 8D, CRM and a daily customer quality report. This allowed for increased ability to identify and resolve customer issues.”

Obviously, those sentences need help. Note that 8D and CRM will be terms known in the fields in which he is looking.

By doing this, they were actually able to keep track of issues and their resolutions instead of having them get lost in the shuffle. It also allowed his team to prioritize what issues to address first.

All help greatly appreciated! And I may be back with more.