Send to a Friend

ro_bot's avatar

HP screwed me! What do I do?

Asked by ro_bot (60points) July 16th, 2011

My friend has an HP pavilion DV9000 (9718cl) Laptop (3 years old).

It just got the “black screen of death” manufactures defect (NVIDIA overheated and failed). I called HP and they said they wont cover the repair because it’s out of warranty, but they also said this was never on the recall list (yet it had the same issue), further more they still sold this crap to everyone knowing it would fail. What was their fix? Recall some of the products and update the BIOS so the fan ran permanently .

Is there anyway I can get them to repair it free of charge? Or is there anyway to further crush their reputation because they won’t replace the crap they sold?

Other unhappy customers (there’s hundreds of them): http://h30434.www3.hp.com/t5/Notebook-Display-and-Video/HP-Pavilion-dv9700-should-also-be-on-the-list-but-it-is-not-even/td-p/59052

If you don’t mind spending $1300 on a computer that completely breaks because of a manufacturing defect that the company won’t fix, then buy from HP.

p.s. I don’t mean to sound irate, but if a company cared for their customers, they would’ve refunded my friend for the laptop or repaired it because it was an extremely common manufacturing defect.

cheers!

Using Fluther

or

Using Email

Separate multiple emails with commas.
We’ll only use these emails for this message.