Does business efficiency through tech innovation kill more jobs than it creates?

It seems this is true with a friend of mine who is in her 60’s and was let go after only a few days on the job after she was not quick enough to pick up how to use the office medical software. The software is paperless, which means less staff would be hired in that office.
So this tech innovation helps the business owner save money by not hiring more people? And the company who made the software makes money and probably paid also, only a small number of very smart developers who designed the system and now maintaining it as well?
Guess what I’m wondering about is, a job created in one place, kills another somewhere else?
And in the world of tech innovation, which seems to minimize the need for human participation, more and more non-tech workers would be left in the dust?
Would that the pace of rapid tech innovation be modified as to let some breathing room for people like my friend to still manage to get a job? Or that’s just fantasy since in the world of the capitalist, the faster the profit made the better, damned everything else who can’t keep up?
Could there be realistic solutions on how to be progressive but at the same time give those who want to work, jobs they can do?
I’m more interested with answers that do not put blame on any political party but with practical and realistic steps any country’s leadership could do to deal with this issue.