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Can anyone point me in the right direction when choosing a good brand for a desktop pc? (in terms of product reliability and technical support)?

Asked by YoKoolAid (2424points) April 11th, 2012

My parents asked me to find the right computer that will fit their needs and I’ve found models that will fit the bill from each of these brands – Dell, HP, Lenovo, Gateway and Acer. So being satisfied with the price and performance aspect, my focus is now on product reliability and technical support. My research has found conflicting opinions on these brands, if I were to make a purchase today I feel like I’d be rolling the dice, hoping for a PC with decent longevity. I’d really feel bad if the PC I picked out for them turned out to be more hassle than it’s worth. If I presented the 5 options to them, they would no doubt pick HP or Dell since that’s what they’re familiar with.

The guidelines for the computer are: Desktop PC running Windows Home Premium, under $800.

I’ve been looking at sites such as this for guidance:

Lenovo
Dell
Acer
HP
Gateway

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