What do you think about how the 911 operator handled the call regarding the three kidnapped girls in Cleveland?

I’m kind of upset the operator did not stay on the line with Amanda Berry while she waited for the police. I really want to know if 911 had a backload of waiting calls where other people might not have had their call answered, that would be the only excuse in my mind for hanging up with her.

Here is a youtube link, at 2 minutes 45 seconds the interview is finishing up and then the screen goes black and the 911 call starts. I hadn’t heard it in its entirity on the news.