Why do call center jobs get 2 breaks and a lunch break?

I just took on a call center job a few weeks ago and we get two 20 minute paid breaks and a 30 minute unpaid punch break if we work 8 hours. Why do we get a lot of breaks? I’m not complaining, I’m actually happy about that.

Anyways, just an update. I took the job to give it a chance. I can sit there for an hour doing nothing being bored doing nothing waiting for a phone call, if I get a phone call I usually transfer it to a different department like I’m supposed to. I’m kind of grateful because then it’s not some rude person I’m dealing with yelling at me. Most things are blocked off the internet so I do nothing.

It also sucks because we have to score a certain percentage on our calls and I get docked for so many points for little things. I can easily get fired.

I can’t say “yeah” which slips a lot, I have to say “yes”, I can’t introduce my first name…I have to say first and last which I’m kinda uncomfortable with, I have to say “I’m so sorry you have car damage” and “I’m so very happy to help you” which if I miss I don’t pass the call monitor scoring so I sometimes forget… I also get docked for not “active” listening if they repeat themselves more than twice which sometimes can be their fault because of a bad connection, muffled/grumbly voices, and talking very very fast.

Very very tedious job. Easy to get into and easy to get fired. I’m still searching for a new job but it doesn’t look too good out there. Searching for internships too.