I read an article that American Airlines marked a bag Deaf and Dumb, what do you think about it?

From what I understand American Airlines misplaced a bag and when it was finally located it was tagged “deaf and dumb please text owner” for the driver who does the lost bag deliveries. The owner of the bag was very upset, and now the employee who tagged it is going through sensitivity training.

My question is, do you have a problem with the bags being tagged in some sort of way that alerts the driver that the passenger cannot receive phone calls and texting is how they should be contacted? I guess maybe dumb is not used anymore, I never hear it, and might be seen as a derogatory word. I don’t know the official PC on it. I have always used the word mute.

However, I don’t mind an explanation of why texting is necessary, because I find all too often delivery people, receptionists, and name anyone else who might be contacting you don’t really pay attention and just do what they usually do. For instance, when I lived in TN the area code for my county was 901. I had a 901 home phone, but my cell phone was from FL. I wanted all messages on my cell phone. When I went to the doctor, used a lawn service, cable company, think of any service, maybe one out of ten called the right number. So, I stopped giving my home number altogether. All they cared about was looking for the local number. I see this as the same. I can see a delivery person just calling the number, getting no answer, and then not delivering the bag. An explanation next to the number would probably increase the odds the guy might actually text.