What am I supposed to do?

I’m very unhappy with both AT&T and Apple.

I purchased my iPhone on July 11th (first group of people in the store) and at the register I paid for the phone, moved my old iPhone’s number to the new iPhone and all. They tell me give it 6–8 hours to activate fully.

It’s been over a day and a half, I’ve made phone calls to AT&T and Apple told me to go through troubleshooting options and one Apple rep mentioned leaving the phone plugged in over night because “when you unplug it from iTunes, it places you at the end of the “activation queue” which I thought to myself sounded like a load of bullshit.

I wake up the next morning, phone is in the same state nothing has changed, it’s been plugged in for the whole night. At this point I’m not very happy, at all. I then decide to take a visit to the AT&T store today (which keep in mind is right across from the Apple store I purchased the iPhone from) explained what had happened, the rep then says it must be my SIM card so he puts a new one in and says it should be all good now.

I’m excited, thinking my phone was fixed! !@#$% Now, let me tell you this the service works in the mall, but not at my house. What do I expect them to say since I can’t really show them it doesn’t work at my house or even a mile away from the mall.

I come back to the mall several hours later (went and had lunch and the service didn’t work when I got out so I figured give it a few hours) go to the same AT&T rep and he says he can’t do anything and go to Apple which is right across in the mall. I go to Apple and they say make an appointment, I go “are you f******g joking?” of course I made one for Monday at 7:30 which is 2 days away. So after all these trips I haven’t got the phone fixed and I will be with no service for 4 days. What a joke, I want a new phone and money back on my bill.

Now let me tell you the good part, I have a treo at home that I use for business; the phone runs on AT&T. I go ahead and try an experiment. I remove the SIM card from my iPhone and place it into the treo – vice versa. Outcome? I can make calls from my house from the treo with the iPhone’s SIM in it, but not the iPhone with my treo’s SIM. Conclusion? The phone is broken. I purchased Apple care the second they asked me in the store Friday at 8:00am.

Jesus Christ.