Why might the power windows have stopped working on a 2003 VW Passat?

I was recently given a 2003 Passat by a family member. It has been kept in great shape, tires and battery are new, always maintained by the mechanic and the owner has done what was suggested. For me, this is a second car to kick around in and if I still have it when my daughter starts driving, all the better.

Today I was driving it and I did something where the passenger side window went down but then couldn’t close. None of the power windows work at all now. I have the owner’s manual and was researching to see if there’s a lock that locks all the windows. There’s a lock for the back windows but not for all the windows (that I know of). There is a button on the driver side door for child safety locks, but nothing for locking all the windows. The passenger side window has a lock but we’ve pressed it a bunch of times, and tried pressing all the buttons and nothing makes the windows move.

When I click on the window buttons, you can hear a faint clicking inside the door but nothing moves. The window is stuck open about two inches.

I went to an auto parts store, thinking maybe I needed to replace the fuse. The guy in the store came out to look at the fuse box, and he said that the fact that you can hear the clicking indicates that the problem is not the fuse. He suggested disconnecting the battery and then reconnecting it. He did that and it didn’t fix the problem. His coworker came out and told me to push up on the window button, and while I did that, he put both of his hands on both sides of the window and tried to pull it up, closed. It moved about a half inch.

I gave the auto parts store guy $15 and told him this is for him and his friend. I am probably going to bring the car to a mechanic but ithis happened late in the day on a Friday and tomorrow is supposed to snow, so I can’t bring the car anywhere until Monday. It may be a simple fix, but I’m wondering if any Jellies have an idea of what could be the problem.