Have you ever taken something to a Pawnshop,been treated nice and received a fair price for the item(s) ?

My cousin recently had some extra items (new electronics, jewelery) he wanted to get rid of and even though he did not need the money, he took them to a pawnshop. The attendants acted indifferent,ornery and uninterested,they offered a low amount on all the items. He decided he would rather burn them or donate them to a charity than to make some A-hole Pawnshop owner a hefty profit.
How can it be possible that everything Pawnshops sell is quality items but when they buy these same items from the public,it is barely useless crap ?