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What is the record for times you have to enter personal information over again when using an automated telephone assistant?

Asked by ETpro (34605points) June 29th, 2010

Automated customer service is here to stay, I guess. But it sure can get annoying. I just called Verizon and had to enter my 10 digit phone number 2 times, then confirm it a third when I finally cut through the BS and got to talk to a human. I think with Comcast I have been bounced around from one service center to another and had to punch in my account number 6 times in a single call. Does such needless repetition bug you? It irritates me. Sure it would cost a bit more to build an integrated system that passes the previously captured ID information from automated agent to automated agent, and on to the human operator when your call comes up on their screen. But wouldn’t it be worth it for the improved customer experience?

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