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Do you suppose that companies who use automated systems ever record a customers experience when they're trying to get through all the hoops?
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February 1st, 2011
They always say, “Your call is important to us” then proceed to send you hither and yon until you hit the end and the computer hangs up on you. If they REALLY cared, they’d record what the customers were saying, as their frustration mounted, then listen back to the recordings and FIX the mess.
If they recorded me they’d hear, “6 2 0 5 5 5 3 3 31”.....then the computer reading it back.
Me: ”NO!! SIX 2 0 5 5 5 3 3 3 1” and on and on and on.
Computer: “I think you said, you need help going to the bathroom.”
Me: “NO DAMN IT!!! I CAN’T LOG IN TO MY ACCOUNT!!”
If they listened they’d hear customers close to tears… And yes, I know if I just keep punching 0 I get to a customer service person….who doesn’t speak English….
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