Does it make you crazy when a business doesn't take advantage of the available technology?

For example, when I request a student’s transcript I have to go find the contact information on the school’s website. Those sites almost never, NEVER have any email contact information. It makes it difficult for me because I don’t have a phone or a fax at the lab where I work. So at lunch I have to get to a phone, call them, and ask them for their email addresses.

Often when I ask them to email the transcript to me it’s like I’m talking in Greek. It’s like, “Well, uh. I’ve never done that but…I guess I can….?” The technology has only been around for 20 years.

I had one gal tell me that they can’t do email, they can only do fax, so that it is “official.” Say whaaaaaa?