What advice do you have for dealing with an unprofessional business when they already have your money in their pocket?

I have purchased my wedding dress and bridesmaids dresses from Davids Bridal. I’ve also gotten my very expensive alterations done through them. My first experience with them (when I purchased my dress) was a good one. My consultant was helpful and I found a dress I loved. I overlooked the fact that I informed my consultant I was on a budget and she insisted on bringing me gowns that were 4 x’s my budget.

Unfortunately my experiences since then have gotten much worse. The appointment my bridesmaids had to purchase their dresses was awful. We had the same consultant, except this time around she was absolutely no help at all! She gave us no attention, rushed us into a sale, and made us feel unwelcome. Why did we have an appointment if she was going to be helping random walk-in clients? It was a very unpleasant experience but I let it slide.

The next bad experience happened when I noticed the date for which my bridesmaid’s dresses were suppose to arrive had passed by over a week and we had received no phone calls. I called them to ask what the problem was and they informed me that one dress was in but the other had been delayed another month. They claimed to have put a phone call in to us (but they didn’t). So we picked up the one dress. A couple weeks later I went in for my alterations on April 3. They told me, to be on the safe side, bring $175. So I brought $200 to be even safer. After all was said and done it was $260. I had to go to my bank account via my phone and transfer money to my checking account in order to afford it!

The last thing that sent me over the edge with David’s was something that happened today. I decided to call them and ask if my other bridesmaid dress had arrived yet. It had. Again, they hadn’t called anyone to let us know. Big surprise. I asked what date it had arrived and they said April 1…My bridemaid and I were in the store April 3 for my alterations and nobody felt the need to say, “Hey, by the way, your other dress came in.” Really? So now she has to drive over an hour to pick up the dress that she could’ve picked up last week.

I spoke to a manager today and informed her of all the problems I’ve had with their company and how much money I’ve given them over the past year. Did she care? Not one bit. She offered only an insincere aplology. No discount, no nothing. So my question is, now that David’s Bridal already has my money, how do I resolve these issues?Go straight to their main headquarters and complain? Send an email? Or do I just live and learn? Walk away and know better than to give them another cent of my money in the future?