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What do you make of this conversation I had? Spiteful or Justified?

Asked by whitecarnations (1638points) March 22nd, 2012

Here is the run down. I purchased a record straight from the record labels website. I was under the assumption that the record was ready to be purchased and shipped as soon as payment was approved. I got curious and e-mailed the label myself as I noticed no expected shipping date, no tracking and etc.

ME:(March 12)Hello I just ordered the Craft Spells vinyl record last night. I live in San Diego, Ca. When can I expect delivery?

Thanks.

Record Label: (March 13) Hey Joshua,

Might be a while to be honest. We are out of office as of tomorrow for SXSW, and therefore orders will be on hold til the 21st. We also don’t have the Craft Spells records and are waiting on a repress. I can give you a refund if you’d rather search the internet or your local record store for a copy instead

Anthony

ME: (March 13)So your record label had posted for sale an option to purchase a vinyl for a particular band but failed to mention that they were currently out of stock? So your record label will take the payment, use it to travel and look for more bands to sign but neglect the consumer also known as the driving force or your business? When will the repress be? Thought it would have been a magnificent gift.

ME:(March 13) I guess I’ll go for the refund please. Looking forward to their latest release by the way! Keep on adding great bands to the roster.
Regards

ME: (March 20) Has my refund been issued?

Record Label: (March 20 a Tuesday) Hello,

We are currently out of office. All orders/emails regarding orders
will be handled when we get back on the 21st. Have a good weekend!

Record Label: (March 20 almost the 21st)
Jeez, no need to be so spiteful. Those records come and go, just because our website doesn’t reflect that doesn’t mean it reflects on us as people… we usually, as a general rule of thumb, get the records out to the said consumer in a timely manner, sorry that your experience was not such a good one. I’ll definitely refund you your record.

Thanks

ME: Ok I wont be spiteful if you label your merchandise correctly. Putting a simple “out of print” or “currently on backorder” might let the consumer know whether or not they want to make the purchase. Don’t be offended personally it’s the manner of business I’m attacking. Keep putting out good bands.

Question: Was I out of line? How would you have handled the situation? Thanks!

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