Do you consider this rude online etiquette?

Asked by chelle21689 (7907) October 14th, 2013 from iPhone

My family owns an Asian grocery store with a restaurant next door run by my uncle which was given to him by my dad. We have been in business for over 30 years, have been awarded with excellence in Thai cuisine, we have 4.5/5 stars on yelp, and I guess we are locally well known.

Now, I think people have the right to think other Thai restaurants are better than my family’s. But this one girl I know keeps putting down our family restaurant on Facebook and Instagram. She knows my family owns it.

She works for another Thai restaurant and always posts up pics of their food. It’s her friends restaurant I guess but every Time someone mentions our restaurant she keeps saying “they’re nasty”, “this is way better than Bangkok”, “anything is better than Bangkok”, “Bangkok is gross”.

I just feel really insulted she knows I’m on her social network and to continue putting my family business down and insult us sometimes. It’s the 5th time.

I was just wondering how would you feel? As I said I understand if you don’t like us but to insult and say names is like being mean in my face especially since I know her.