How can I get through to the unemployment people?

I have been trying to call since last week. My unemployment is due to end this month. They sent a letter instructing me how to apply for an extension. The application needed to be received by Dec. 24th. I busted my butt to get it in by then…I emailed it, I faxed it, and I snail mailed it.

They also gave the following instructions, “Register for Employment Services with the Kansas Department of Commerce and complete an in-person interview at your local workforce center.”

They didn’t give any instructions on how to register at the Dept of Commerce, no address, nothing.

Also, a little further down it says, “You will receive a letter advising you of your in-person interview date, time and place. Do not call the Kansas Department of Commerce to schedule an appointment.”

I’m six kinds of confused and I don’t know if they got my application in time.

Every time I call, I go through hoops entering all this info, only to get a recording that says “We’re full and we’re going to disconnect you. Good bye.”

I am frustrated.