Does the touchpad on your Toshiba laptop freeze?

I have a Toshiba laptop that is a little over two years old. The touchpad freezes and then I can’t even plug in a mouse. It seems to forget there is supposed to be touchpad or mouse and no info is available. I have to reset the entire system to get it back. I talked to a tech at Best Buy about it who told me it was a glitch in these laptops and they do not replace touchpads. The diagnostic test is about $70 and I don’t want to do that at this point. Has this ever happened to you and do you have any advice? Thanks!