Why would a large store like Victoria's Secret refuse to give out the name of their CEO?

I just called the Victoria’s Secret in Southbury, CT, and requested the name of their CEO.

I googled this information and found two answers, and so I wanted confirmation from a store employee. The two answers I found while googling were Sharon Jester Turney and Lori Greeley.

Someone at the Southbury, CT store named Amanda answered the phone and said she wasn’t sure they could give out that information. She then put me on hold and when she returned to the phone, she said they were not allowed to give that information out.

Why would a store as huge as Victoria’s Secret not want to divulge the name of their CEO, or could the employee be mistaken?

In case you’re wondering why I want this information, I want to write a customer service letter. I always found that I got the best help when sending letters to the top.