Do you think there is a problem with how society and even video game developers see and treat gamers, when they complain about the quality of the products?

I see it all the time.
People complaining that gamers have a sense of “entitlement” when they complain about bugs, bad customer service, or bad game design in general.
And even developers themselves at times lash out and accuse the gaming community of being “toxic”.
As if video games were not a real industry.

I think that gamers are entitled to working, bug free games, and proper support from developers.
Why?
Because video games are a product.
Because gamers are paying customers.
And because paying customers have a right to a fully functional product.
It really is that simple, and it is simply unacceptable that paying customers are being treated like dirt who only exist to funnel money into dev’s and publishers’ pockets, just because it is “only about video games”.