Why do people offer help but not follow through?

My cousin, whom I haven’t seen in 6 years, lives in San Diego. She moved there from the Philippines when she got married and I was a bridesmaid at her wedding. We have kept in touch and talk about things from time to time as friends would do.

She had always told me to visit and said her mother in law could get me a hotel at a great discount since she works there. She said her mother in law always asks her when family is visiting so she can have us a place to stay. Just let them know the dates.

Well, I finally booked after discussing with them about me visiting. Within the last 4 weeks, each week I checked to see if she had gotten an answer. I always got some excuse, “His mom has been busy.” “He only talks to his mom Sunday’s.” “No not yet, we have been busy.”

Then I follow up after two weeks and ask her what the status was and I need to know soon because all the good rates on hotels are going down and I need to compare. No answer…5 days later no answer yet it says she read it and she’s been posting on Facebook and Instagram.

I would rather she just tell me she can’t get a good deal for me instead of ignore. Makes me not want to visit :/.