Problem with Hotmail (Outlook) can you give me some advice (detail inside)?

Whenever I try to access a link from within Outlook it either bounces me to another unrelated email or just sits there doing nothing. I cannot connect. What have I done? Have I hit one of the top “F” buttons and screwed it up or is it an internal problem?
I have contacted Outlook but as of this evening they have not condescended to answer.