I was told our current landlord does not provide rental references. Is this legal?

I’m dumbfounded. I have never heard of a rental agency or landlord who doesn’t provide rental references.

Our lease is up the end of June and we applied for a new apartment the beginning of last week. I heard from the assistant manager today. She said she had reached out 3 times since Friday to our current rental agency (it’s very large) and no one has responded to her messages. She asked if I could reach out to them. This is the last stage in the process and it’s holding them back to approve us.

I messaged the leasing agent who showed us our current apartment and gave us the lease and keys. She replied immediately stating that the agency does not supply rental references. wth? She did say she would give me a call tomorrow and let me know what she could do to help and that she would be happy to help us. We’ve always been on time with our payments and have never had a problem.

Have you ever heard of a rental agency that doesn’t provide rental references? Is this even legal? There are complaints all over the internet about the owner saying he never responds to inquiries and he even hangs up on people who just want a copy of their lease.

I can use a previous landlord but I’d like to know if there is anything I can do about this particular situation. Thanks for taking the time to read if you’ve reached this far.

yes, it’s me. the better half of the blonds. ;)