Do any Jellies know anyone at Hyundai Customer Care?

Asked by cookieman (41629) February 5th, 2022 from iPhone

I know this is a shot in the dark, but I’m getting to the end of my rope with Hyundai.

My leased, 2019 Hyundai Tucson broke down on December 14th. I had it towed to the dealership where I leased it from. It’s still under warranty.

It took them until January 21st to even look at it and diagnose it and send the report to Hyundai Corporate.

They denied the warranty claim and refuse to cover repairs. What’s more, they refuse to provide me with a report so I’m not totally clear what’s wrong with it. The service manager told me the car was “neglected@, which makes no sense as I had it serviced multiple times. This is also my third Hyundai with them with no issues.

Anyway, they assigned me a case manager at Customer Care. It took fifteen calls and two weeks for him to call me back. Refused to give me details and just repeated that Hyundai will not cover it under warranty, there is no way to dispute this, and refused to connect me to anyone else. Then he hung up on me. I tried calling back multiple times to different lines with zero results.

Yesterday, I spoke with the owner of the Hyundai dealership where I leased it from and she tells me this is typical and Hyundai is a horrible company and they won’t even speak to the dealerships.

She said my best bet is to find someone who works in customer care who will actually talk to me.

So, I come to you Jellies in hopes you have some advice.