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What could be causing my Roku to freeze and restart?

Asked by beancrisp (1212points) October 5th, 2022

My Roku freezes and restarts during ads when I am streaming HBO Max and Peacock. I have contacted Roku, HBO and Peacock and did all the things they recommend. I’ve uninstalled and reinstalled the apps. I’ve reset my router. I’ve reset my modem. I even did a factory reset on my Roku. My wifi signal strength is excellent. My internet speed is around 25 Mbps. I have no problems with any other apps such as Hulu and YouTube. It only happens with HBO and Peacock.

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