What is your experience with etsy? Do you use it, have you had good experiences?

I’ve probably made purchases on Etsy about 10 times total in the past. I’ve bought stamps for my stamp collection, cross stitch patterns, scented candle wax, and the other day I purchased a kit of what I thought were four coasters for my new hobby of gem painting.

The picture on the person’s page clearly showed four coasters, and nowhere in the description did it indicate that you would only get one with your order. I didn’t find that out until today when my package arrived. I contacted the seller, also arguing the fact that when I made my purchase, there was no option to choose one out of the four.

She did respond once and claim that there were no other options presented because she was out of stock on three of them. I wrote her back and said I wanted a refund and she hasn’t responded since.

Fortunately, I took screenshots of the original picture and the item description. I have put in a message to Etsy, and hopefully this will be taken care of quickly, but obviously this vendor is up to no good because…

I went back on her page tonight and she had changed the picture to just the one, and now she is offering different options, but with three of the four marked as sold out. It only came to a total of $11.43 with shipping, but I refuse to let her get away with this clearly deceptive marketing. I’m hoping Etsy comes through for me or I’m not sure I can ever order anything from their website again unless it’s from trusted merchants that I have used before

Has anybody else had any similar situations where you had to appeal to Etsy in general to get something resolved?