Why is Fedex breaking Kinko's?

Does anyone remember Kinko’s around 96 to 98? I LOVED IT!!! Well trained friendly people, nice interior, comfy chairs, always had some free online time or a couple of free prints for ya. Employees were happy due to profit sharing and good benefits, the company made money.

Then, curly Kinko left in 2000 and EVERYTHING went to shit. I can hardly bear to go into one. Ridiculous prices for everything being broken / out of order, and completely lost employees on shitty pay and shittier attitude.
WHY??????