What's your experience with apple support?

Well I have been having an issue with a thing and so I called apple to ask them about it, now I had always herd that there support people where very nice.

I was greeted by a very unfriendly man who told me that what I was doing was impossible and that the fact my local atmac store had done it was untrue and if it was true they where hackers. He then hung up. It was like talking to a dell from the 90s with its user interface drive broken.

Has anyone else ever had such an experience or are they nice to all of you?