"The Customer is Always right" Does anybody still believe that?

Maybe you never believed it. I tried to.

Recently did a quick comp for a nice lady who now wants a re-do. She spelled her own name wrong. I did it just like she gave it to me. She signed off on the proof… Sent to print and when they arrive she calls to complain.

I was sympathetic, but her lack of attention does not warrant my extra expense. She definitely was not right.

This was my first complaint in a decade and it very much took me by surprise, causing me to revisit my personal credo of honesty, value, and complete fairness to the customer.

But I had to contrast the situation with a recent problem I had with AT&T shutting off my internet by mistake. Someone wrote up a work order for discontinued service when the bill was paid and I had done no such thing. They admitted their mistake yet wanted to charge me all the start up fees for a new account.
apparently they couldn’t turn the old one back on

I did not feel they were being honest, providing value, or being fair at all. 3 weeks of hassles was all I got out of it.

Is the customer always right or not? Who came up with that crap?

What’s your story?