How is your local Public Works Department?

Are they very transparent? Do you know when things are scheduled to be rebuilt or fixed? Do things get fixed often?

I live in Pittsburgh, and our Public Works department seems super-understaffed, so they always seem to have twenty things to take care of before they can come fix your pothole. Calling them always gets vague answers “Oh, it’ll be done in a few weeks.”

Are there any Public Works success stories? Have you reported something and seen it fixed that day? How do you think Public Works can do better?