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The customer is always right no matter what...Have you ever exploited this, knowing full well you were wrong?
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May 5th, 2010
We have all heard of or known of customers who will take any advantage of businesses; the customer who will eat 90% of a steak and then send it back, claiming undercooked, etc..
We had a customer who bought a coffee, and drove off…she returned an hour later, and demanded a new drink, as hers had spilled in her car on the freeway, and she did not have a chance to drink it. ( I believe she actually turned around and drove back just for this)
This has nothing to do with getting revenge for bad service, its just severely twisted logic, or just wanting to get over on someone, or ?? I dont get it.
Have you ever done this kind of thing? Why?
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