If you were on the interview panel, in the search for someone to lead a small group of people in a customer care environment, what questions would you ask?

Here’s some background info: For 2 years I worked as a receptionist in a busy sports centre. I was then offered the job that I am in now, which is an administration role (for the same company). I have been in my current position for over two years and I am now planning on applying for the job of Head Receptionist with the reception team I used to work with (give or take a few staff members who have left/joined since I left the role 2 years ago).

The thing is, I KNOW I can do this job well. No ifs, buts or maybes. However, I need to convince the panel that, despite my small frame, I am more than capable of managing this team of people who, I feel, I have already got the respect and trust of.

If you were on this panel, bearing in mind that it is for a management role in a team of people that deal with customers every day, what would be some important questions that you would ask?