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What companies have you found to have awful customer service? What companies have you been pleasantly surprised to find they have great customer service?

Asked by jca (36062points) July 22nd, 2010

In your experience, what companies (stores, corporations, services) have you found to have awful, incompetent customer service?

what stores, corporations, services have you been pleased to find have great customer service that strives to correct a wrong and make the customer happy?

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