General Question

JonnyCeltics's avatar

Do you think the USPS will actually issue a refund for this?

Asked by JonnyCeltics (2698 points ) November 4th, 2010

I recently shipped some very large boxes from Chicago to NYC. I went to the local NYC post office to pick them up (as they were unsuccessful getting me at home). I got a bunch of packages and asked, “hey, are there any more?” because I suspected there were (yes I know I should have counted how many I had shipped, but its a moot point). They said “nope, that’s it.” Turns out they were wrong, shipped it back to Chicago, and now I had to pay for shipping, AGAIN, to get it back to NYC.

They screwed up, and I want my $ back. Thoughts? Methods to get this done?

Thx for the help Flutherians.

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2 Answers

LuckyGuy's avatar

Yes. Just go to the post office and tell them about it. Bring proof that you picked up the other packages although most likely that info is already in their system. They’ll take care of you.

wickedcriket's avatar

You have to figure out if they tried to deliver the packages before you got there and if that is why they sent them back. Some of them may have made it their quicker than the others and you only have a certain amount of time to pick up the packages before they are returned to the sender. However, if it is truly their mistake, they should reimburse you if you speak with a manager or supervisor about the matter. You can call their 1800 number listed on their website and try to have the issue handled that way without leaving the comforts of your home/car/workplace. Though it may take a while to work through it. Sometimes people don’t want to admit when they make mistakes and that goes for companies especially. Its a stain on their reputation unless they can handle it in good faith.

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