Can someone/anyone help me with a problem with game downloads from shockwave.com?

Hi ShanEnri,

First of all, thanks for joining Shockwave and our gaming community!

There are several things that could be blocking you from successfully downloading and installing games from our site Shockwave.com. Our full FAQs on how to use downloaded games can be found here: http://www.shockwave.com/help/faq_downloads.jsp

Here are some general tips for viewing or downloading material from our site: I would say that firewall or security software blocking the installation is the most likely culprit in this situation, but please do try all of the suggestions below until you are able to install and play successfully.

1. Please make sure Java/JavaScript and Cookies are enabled in your Internet browser’s preferences.

2. Ad-blocking software, home firewalls, or other security software (Norton, ZoneAlarm, etc.) may affect the site’s performance. Temporarily disable any ad-blockers or firewalls you have running. Just open Norton and follow their instructions for disabling their security settings temporarily so you can install and play your games.

3. Check the security zone setting of your Internet browser’s preferences. If the security is set too high, you will be blocked from accessing more sites, including Shockwave.com.

4. Close other applications. Having other programs running can slow down or impair your browser’s performance, especially if you’re playing a high-requirement game.

5. Make sure your computer meets all minimum system requirements for the site. This can be viewed on our FAQ pages:
http://www.shockwave.com/help/faq_shockwave.jsp#link1.1

6. The particular game you’re loading may also have advanced system requirements, so make sure you check them too.

7. Since you may also have damage to your Shockwave or Flash Player plug-ins, please replace them as follows.

Uninstall Shockwave 10 via the Control Panel. Go to Add/Remove programs, and choose Macromedia or Adobe Shockwave Player.

To remove the Flash Player download the uninstaller here:
http://kb2.adobe.com/cps/141/tn_14157.html

*IMPORTANT; After uninstalling both Players, restart your computer.

Then reinstall both the Shockwave and Flash Players here:
http://www.adobe.com/downloads/
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If none of these suggestions help, and I’m sure they will, you can reach us directly via our contact form here:

http://www.shockwave.com/help/contact_us.jsp

Hope this helps!

Otto Imken
Director of Customer Support
Shockwave.com
Nickelodeon Kids and Family Games Group, MTV Networks

Nothing worked! I have contacted shockwave.com again and hopefully someone can help!