Is the empathy of a therapist hollow for you?

I am extremely upset today regarding my ongoing saga with my hospital bill. I won’t bore you with the long details, but the short version is I am disputing a charge for a test that was done that I never agreed to, and did not know it was done until after the fact. The woman who is supposed to follow up to the complaint is taking forever, and I don’t believe for a second she has done one thing for the matter. She just keeps trying to placate me, telling me she is working on it.

Today I lost it. I called to speak to her boss, who supposedly was not there, and I spoke to someone else in the office. Well, I was very unstable. In fact, when she first got on the phone I welled up, it was everything I could do to speak through my tears I am so emotional and angry about the matter. I told her it is to the point that it goes one of two ways, either I let it go and let them keep my money and try to walk away because I am so distraught, or get an immediate answer. I don’t feel like I am going to let it go so if I don’t get an answer I will have to write the BBB and the state and these people who are dragging their feet can run around getting the answer put together as an offical response. I told her either the doctor agrees he added that extra test, and takes the charge off my bill, or he writes up his justification for the test and I will have it reviewed by another neurologist.

Anyway, my husband asked if I wanted to speak to someone on the phone since I was so upset. It’s a service his company offers for mental health care, and as much as I feel like repeating the whole thing over, I know basically what they are going to say and it will feel empty to me. It will make me feel worse I think. Just another medical professional placating me.