Restaurants and hotels keep tips?

Someone today told me that when they worked at Gaylord Hotel in Nashville the hotel would keep the tips left for the maids and wait staff that was added to the bill. Another woman chimed in and said in a restaurant she worked in here in FL the management used to keep tips also. They both said it was mostly immigrants working in the jobs that typically get tips, and they felt that was part fo the reason they got away with it. That horrifies me! I leave a tip and the company keeps it? Can that be true? Do you have similar stories?

By the way, Gaylord was acquired by Marriott fairly recently and I hope Marriott has eliminated this if indeed it was going on. I am very Marriott loyal, and I hate to think they would tolerate or condone any such thing.