Did retailers have to add more employees to offer curbside pick-up?

Asked by JLeslie (65444) December 25th, 2020 from iPhone

I’m thinking about grocery stores most of all. Walmart uses their own employees for curbside pick-up and I wonder if they hired additional staff or if their registers might be slower and they already had the staff. Maybe some Walmart stores their business grew with curbside and it warranted another staff member.

My Neighborhood Walmart, initially (in April) to book a time for pick-up I had to book 2–4 days in advance. Now, I can get an appointment almost always the next, sometimes even same day, and I see two employees working at once often times.

I now buy much more at Walmart because of the service.

I’m interested in any information you are aware of regarding the curbside pick-up and how it’s affecting market share, bottom line, and staffing. Also, if you have read anything about customer intentions to continue using the service post covid.