General Question

Paradox25's avatar

Why can't I get Verified by Visa to accept my card information when ordering online?

Asked by Paradox25 (9900 points ) February 8th, 2014

I have no trouble using my debit card normally when ordering products online. However, whenever a website uses a Verified by Visa questionaire requiring me to type my name, expiration date, security number and pin number from my card it never accepts my information. It just tells me an error occured.

Now I know the name on my card, expiration date, security number and pin number so why doesn’t this process work for me? I had tried removing cookies and used a different browser, but nothing I had tried worked. I have the same problems when trying start a Pay Pal account too.

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15 Answers

hearkat's avatar

Do any of the numbers have a leading zero? One of our cards once had a CVV with the leading zero and that seemed to give us trouble – which astonished me in this day and age.

Paradox25's avatar

@hearkat Just one of the middle digits starts with a zero.

hearkat's avatar

Hmmmm… on the ‘Verified by Visa’ sites, do all the numbers go into one field, or is it broken up into 4 fields? If it’s the latter, the leading zero might be the culprit.

Paradox25's avatar

Actually the verification part of the process does not ask me to type in my card number. This is done on the previous ordering page. The only information they were asking for was the name as it appears on the card, the expiration date, the three digit security number and my four digit pin number.

hearkat's avatar

If that’s not it, I’m wondering if there’s a separate PIN one creates to use ‘Verified by Visa’ instead of one’s ATM PIN? I don’t think I’ve ever used a site with that service – usually the credit card number, cardholder’s name, expiration, CVV and zip code are all entered on the same page.

Paradox25's avatar

They never stated this on the website. I had just assumed that the pin was my the same code I use to withdraw money from the atm. Thank you, I’ll check it out.

johnpowell's avatar

The pin is indeed different. I had to go through this with newegg and was really pissed. I use crazy 30+ charterer passwords and wasn’t happy with needing to remember another one.

Paradox25's avatar

@johnpowell I freakin wish they would had stated that the two pins were different, or at least without using letters smaller than than my cookie crumbs left over in my bowl.

Paradox25's avatar

I went to my bank’s website (the card issuer) to register for a free Verified by Visa account, and they too are not accepting the information I’m giving them. Damn I know what my card number is since I use it all of the time. I’m thinking I’ll have to call the bank at this point.

ibstubro's avatar

Have you tried entering the information from a different computer, @Paradox25?

For some reason my current computer will not allow access to Vista Print. Never has, regardless of the browser. I don’t have a clue why.

Might be worth a shot, if you haven’t tried it yet.

Paradox25's avatar

@ibstubro I’ll try it when I get up to my sister’s house. If this works I’ll let you know. If not I guess I’ll be using Western Union to wire money to purchase my product.

ibstubro's avatar

I believe it’s worth a shot, @Paradox25.

I just did a Google search for Vista print and when I click on the link? Nothing. Literally. My PC does not acknowledge me. I tried clicking on third party links…same think. IE, Firefox? No difference. I take it that my computer is trying to save me from myself. lol

Paradox25's avatar

That didn’t work, and she had several different browsers to chose from. I’m going to have to call customer support.

ibstubro's avatar

Sorry, @Paradox25. I had my fingers crossed.

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