Meta Question

rebbel's avatar

On average, how long before you get your answer from the mod team?

Asked by rebbel (35549points) July 19th, 2018

Over the last couple of weeks I have been contacting the mod team.
Three times, three questions.
The last time was yesterday or the day before yesterday.
So far I haven’t gotten an answer to any of them.
Is that uncommon?
Generally, how long before you get a reply?

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13 Answers

canidmajor's avatar

I find them to be pretty good if it’s a pressing thing. A while ago someone had a full on tantrum at me (oooh, I felt so important!), and they dealt with it pretty quickly. Otherwise, it can take days. There are only three of them, only two who are regularly around, and they are quite busy in their real lives.

So, Pirate Man, anything the rest of us can do to help you out?

canidmajor's avatar

Well, now I feel silly.

ucme's avatar

Long since even bothered with them primarily due to apathy mostly but as far as I can remember one could grow a beard…& that’s only the women.

SavoirFaire's avatar

It depends. Ben and Andrew designed the moderation system at Fluther on the consensus model of decision making. For the most part, the team makes decisions and answers questions collectively and only acts unilaterally in cases where consensus can be assumed (e.g., removing something that is obviously spam or answering basic questions like “where can I find the site’s guidelines?”).

It’s more complicated when someone asks a question that involves another member (especially if they are asking for personal information, which happens more than you might expect) or when two members come into conflict (even if that conflict is largely one-sided, as is also frequently the case). We can often act quickly when someone is being targeted, but figuring out what to say about it without violating the privacy rules Ben and Andrew set up can take time and requires discussion and explicit consensus.

Two more complicating factors are the sheer volume of messages we receive (436 new ones since last time I checked my Fluther email), and the fact that sometimes “here’s my proposed draft” gets misinterpreted as “here’s what I sent them” (which I’m afraid might have happened in this case). Obviously, the volume of email is no one’s fault (we really do want your flags!), and the misinterpretations are our fault (not making excuses, but sometimes you miss things when you’re going through so many messages).

@ucme On a whim, I searched my email archive for messages from you. During my two stints as a moderator, I can’t find any question you’ve asked that has taken more than a day or two to answer. If your wife can grow a full beard in that amount of time, then I suppose that's between you and her.

rebbel's avatar

@SavoirFaire I appreciate your quick answer :-)
Thanks for that, and for giving an insight in what goes on behind the scenes.
I understand it.

So, when you say what might have happened in my case (the possible misinterpretation about ‘a proposed draft’ and the ‘message being sent’), is it fair to think that I can still expect an answer?

ucme's avatar

@SavoirFaire I can only admire your, err…nerdiness for even troubling yourself, guess that’s what butthurt does for you eh?
Oh & assume away, one has to be good at something does one not?

flo's avatar

Edited (Changed in order to answer the OP)
I don’t know how many days but since the 3 mods it’s been a while since I’ve contacted the mods.

flo's avatar

By the way, do people not flag OPs in Meta assuming that they’re read autmatically by the mods as they get posted? Should it be assumed that they are read and dealt with without flagging?

rojo's avatar

Not long, within a couple of hours usually.

SavoirFaire's avatar

@rebbel Yes, you should be receiving an answer soon (by which I mean, in the next 24 hours).

@flo It is impossible for us to see everything, so I recommend flagging anything you think needs attention. Thanks!

ucme's avatar

@SavoirFaire Haha, i’m more amused than I perhaps should be at your devious editing on the somewhat passive aggressive wording in your original response.
Deleting is cheating :D

flo's avatar

@SavoirFaire Re. ” It is impossible for us to see everything, ...” The spammers and the like would be happy to see that.

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