General Question

WorryGem's avatar

Will Apple replace my iPod Touch without a warranty?

Asked by WorryGem (40 points ) January 17th, 2010

I got a 2g iPod Touch as a gift from a relative in America and recently it won’t turn on, when trying to restore comes up with error 1611 so i get stuck in dfu mode. Also I haven’t jailbroken it.

Will Apple give me a new iPod even though I have no warranty?

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8 Answers

Response moderated
PandoraBoxx's avatar

Have you worked through the Apple Help steps for this error?

Austinlad's avatar

You’re lucky when Apples replaces anything with a warranty. But PandoraBoxx is correct. Try Apple Help, and do a lot of Googling. Chances are, something else has had exactly the same problem. Good luck. I know how frustrating this must be for you.

WorryGem's avatar

Urgh great well I’ll try that. Yes unimaginably fustrating hah well thanks for teh help

jrpowell's avatar

If iTunes recognizes it hold down “Shift” when you click restore. Don’t do a back-up. Start from scratch.

And Apple has fantastic support if you are under warranty. Sure, their call centers are in a foreign country. But accents in Texas are easy enough to understand.

PandoraBoxx's avatar

They moved a lot of call center activity to Kentucky recently.

StellarAirman's avatar

You can still get tech support face-to-face at the genius bar for free in the Apple Stores, but they won’t replace it for you out of warranty.

Austinlad's avatar

Actually, johnpowell is correct. Notwithstanding my flip answer, I’ve had good luck with Apple support over the years, and I appreciate johnpowell correcting that point.

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