General Question

xTheDreamer's avatar

What the heck is up with FedEx being all weird and stuff?

Asked by xTheDreamer (840 points ) May 25th, 2010

So I got a Macbook Pro from someone in the U.S but when I got it, it was acting funk so I had to send it back to this person so that the person can bring it to Apple to fix it.

Now, I’ve sent the Macbook pro back with FedEx and I’ve been checking the status to see if it has arrived yet or not and it has arrived at the person’s address but then it went to Sun Valley and then back to Memphis TN?! So what the heck is up?

And what does Int’l Shipment Release, Delivery exception & Clearance delay means?

Here’s how the tracking status looks like:

May 25, 2010 23:50 Int’l shipment release MEMPHIS, TN
May 25, 2010 09:36 Delivery exception SUN VALLEY, CA
May 25, 2010 07:40 On FedEx vehicle for delivery SUN VALLEY, CA
May 25, 2010 07:38 At local FedEx facility SUN VALLEY, CA
May 25, 2010 04:36 At dest sort facility BURBANK, CA
May 25, 2010 02:57 Departed FedEx location MEMPHIS, TN
May 22, 2010 01:17 Clearance delay MEMPHIS, TN
May 22, 2010 00:39 In transit MEMPHIS, TN
May 22, 2010 00:05 Arrived at FedEx location MEMPHIS, TN
May 21, 2010 21:28 In transit AGUADILLA, PR
May 21, 2010 17:17 Left FedEx origin facility ORANJESTAD AW
May 21, 2010 16:08 In transit ORANJESTAD AW
May 20, 2010 17:35 Picked up ORANJESTAD AW
May 20, 2010 17:27 At local FedEx facility ORANJESTAD AW
May 20, 2010 17:06 Picked up ORANJESTAD AW

Look at the bolds, it’s weird. Why Int’l shipment release on May 25th 23:50? And it was in Burbank then it went to Sun Valley AND then back to Memphis??

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10 Answers

Response moderated
lillycoyote's avatar

There may have been a customs issues since it’s an international shipment. Did you call the person to see if it arrived? The “Int’l shipment release” in Memphis might just be a paperwork issue, rather than the package physically being sent back. That’s where the package officially entered the U.S. I don’t really know what the status of Puerto Rico is in terms of international shipments. Anyway, just speculation. Try calling FedEx (you might want to use these phone numbers/methods so maybe you can get through to an actual human). Good luck.

Jeruba's avatar

Looks kind of like it got misdelivered, identified, and returned to the hub in Memphis for rerouting, but this is just a guess.

Once my son ordered an item that got delayed. When he traced it he found that it had bounced across the country and back at least seven times , hitting Florida, Tennessee (several times), and, I think Texas before it finally landed here in California. The tracer read like a verbal Pong game. It actually made us laugh hysterically because it seemed like the shipping program was freaking out of its mind trying to get it right and instead overcorrecting.

Sometimes things simply go wrong.

AstroChuck's avatar

What’s up is FedEx sucks. And it doesn’t matter if it’s being sent 50 miles or 5,000 miles: everything is sent through Memphis.
Also, @Primobabe is 100% correct. Unlike USPS and UPS, FedEx is non-union.

She is right about the NALC health plan too.

perspicacious's avatar

Maybe you put the wrong address on it. I use FedEx all of the time with no problems.

XOIIO's avatar

@AstroChuck Why is everything sent through Memphis?

lillycoyote's avatar

@XOIIO Because Memphis is a FedEx Super Hub.

Response moderated
Primobabe's avatar

I once received a packet that had been sent from one D.C. address to a nearby address in D.C. The packet had traveled overnight to Memphis, made a couple of stops elsewhere, and then returned to D.C. What an appalling waste of energy resources, and just think about all that unnecessary pollution.

Response moderated

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