Should I change surgeons if I have a problem with his nurse?
My surgeon’s nurse called and left a professional sounding message about a prescription change and blood work, then when she thought she had hung up the phone she kept talking about me and making fun of me. I have a voicemail with her and the receptionist basically mocking me, saying my eyes were creepy because I blink weird (I have an eye disease btw) , making fun of the way I stood, (gee maybe because I need surgery?) calling me WEIRD. The voicemail goes on and on and it is very cruel. I hear voices laughing. I have no idea if other patients in rooms or the waiting area might have heard this. They use my full first and last name in the conversation over and over. It is very very hurtful. A family member says I’m being oversensitive and to just not care what other people say or think. However these are the gatekeepers to my surgeon. If I pop a staple or get an infection these are the people I have to communicate through to get help from the surgeon.
I am about to cancel a surgery over this. If they have no respect for me then can I trust getting reliable care? Is this kind of joking common place in medical offices? Am I being over sensitive? I feel like Quasimodo all the sudden. I am so very hurt and embarrassed. I cried really hard and couldn’t even eat yesterday. Well I’m sick anyway. It will be hard to get naked in front of this nurse or talk about personal things to her. I really don’t think I can go through with the surgery. I am in a rural area where pickings are slim. There is another surgeon a few hours away but it will delay things to change doctors and hospitals. Not to mention I forked out several hundred dollars in co-pay, “processing fees” and other charges just for the one surgery consultation I had with the surgeon! What should I do? What would you do? Should I suck it up? Am I over reacting?
This question is in the General Section. Responses must be helpful and on-topic.