General Question

flo's avatar

How do you get Gmail to ask you your alternate email address instead of your secret question?...

Asked by flo (13313points) November 12th, 2010

If you want to change your password, there is the “I can’t access my account”, in the sign in page, which later asks you your secret Q&A. But if you can’t find or remember it, is there anything you can do, to make it ask you your ‘alternate email address instead?

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9 Answers

mrlaconic's avatar

I was just looking over the Gmail help doc’s on this and it looks like If you’re unable to answer your security question and you listed a recovery email address when you signed up for Gmail, a link will appear at the bottom of the security question results page.

jrpowell's avatar

https://www.google.com/accounts/recovery?service=mail

Enter your gmail info. Next it will give you the option to get a new password sent to your alternate account.

flo's avatar

I want to thank you both. Now I’ll go and try them.

flo's avatar

I was asked to enter my Gmail address, (not my alternate email address) and wait to get an email in my alternate email. I am still waiting. Maybe there is some glitch in my alternate…

jrpowell's avatar

I get this screen after entering my gmail address and fill out the captcha.

flo's avatar

@johnpowell That is interesting, what I am getting is the top part only, not what is below Google 2010…
how do you send a screenshot without using email anyway?
But more importantly, in my Gmail, where do I find the link that allows me to change my password ? I went to “Settings”, but I don’t see anything.

flo's avatar

@johnpowell Sorry, “That’s interesting” is wrong.
And of course there is no screenshot on the answer box, it is a link. By the way, I went to put it as a OP because screenshot might be seen as off topic.

mrlaconic's avatar

@flo you change your gmail password by going to settings, account settings, change account settings, then under personal settings there is a link to change password

Remember when you open a gmail account you are signing up not just for gmail but a whole suite of applications so changing this password will change almost everything else thats tied to google.

flo's avatar

@mrlaconic thank you but I got it done a few days a go. It was the ‘Accounts and Imports’ that didn’t catch my eye when I first went to “Help”, (after I signed in) Settings, Accounts &Imports. I appreciate it. EDIT: I appreciate the info re. the apps.

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