General Question

srmorgan's avatar

Why can't a credit card company stop monthly charges from posting to an account after the account has been closed?

Asked by srmorgan (6773points) December 22nd, 2009

Cancel an American Express account. The following month charges appear when a company (in this case AAA) tries to renew my membership. The account has been closed but Amex tells me to get the charge reversed.
Same for the monthly debits for a newspaper delivery. Why doesn’t Amex or Visa or Mastercard just reverse the charge and take a debit from their payment?

Same thing for wireless charges? Why do they accept charges from third parties where you (the customer) has not authorized the charges and why is it the customer’s responsibility to get the third party (who is often reluctant to do this) to issue credits against the charges?

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6 Answers

faye's avatar

You must have, at some time, agreed to automatic withdrawals. And you should have to do the extra work because it’s your money-you bought the services, not Amex.

srmorgan's avatar

@faye I agree that I purchased the service from AAA but why does Amex accept the charges if the account has been closed?
If the Amex account is closed because I no longer want to pay $75 per year for their services why can’t they reject the charges. Not accept and credit but just plain outright refuse to accept them?

SRM

augustlan's avatar

They certainly should not be accepting those charges. I know that when I canceled a credit card account, and failed to update my recurring charges from 3rd parties, the credit card company denied the charges. I then got letters/phone calls from the 3rd parties asking me to update my information.

faye's avatar

Plus, maybe they think it might make you rejoin.

SeventhSense's avatar

@faye
@augustlan
I’ve had the same experience as both of these answers but ultimately it’s your responsibility to cancel re billing. I know it’s annoying and I try hard to keep track of it all myself. For that reason I usually avoid all but business automatic debits.

shirleylopez's avatar

Aside from automatic debits, these companies are computerized and sometimes it takes time before the system is reversed to effect the changes in relation to the cancellation. As part of security, the true card owner should be the one to reverse charges until the credit company is able to update their systems.

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