General Question

chelle21689's avatar

Am I going to get billed from the red box?

Asked by chelle21689 (6898points) June 19th, 2010

I rented a DVD and I was returning it to the redbox today. I inserted it into the machine, it took it, and the screen kinda froze on to instructions how to return a DVD. There was no receipt or “thank you” screen to let me know it was returned and no email confirmation. I know you get SOMETHING that confirms you returned it. I don’t know if I’ll be charged extra now because there’s no way to prove that I returned it. The employees were no help!

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10 Answers

bootonthroat's avatar

It does not matter, monetarily, if you are charged because you can simply reverse the charges. The real charge is in your time wasted.

knitfroggy's avatar

There is a number on the machine that you could call and let them know what happened. I’ve never needed to call them but it’s worth a shot.

chelle21689's avatar

I’m just hoping I don’t have to buy the DVD because I think the fee is expensive.

poofandmook's avatar

If you call them and tell them what happened, they’ll probably give you a promo code for another disc if you do get charged. They don’t normally argue. I called once because I took a disc out and didn’t have time to watch it, so I wondered if I could get a free rental since I paid for a disc I didn’t watch and she’s like “SURE we’ll email you a promo code! Anything else I can do for you?” lol

shpadoinkle_sue's avatar

If you have an email address and you tell them when you rent it, they’ll send you a conformation eamil that you returned it. But otherwise, what everyone else is saying sounds about right.

SABOTEUR's avatar

There is a 1–800 customer service number on all Redbox machines. Simply call that number, explain your dilemma and the courteous customer service person will assist you.

You can also email them via their website.

(You may also get a free rental to boot.)

As for “having to buy” the dvd, the most you’d ever have to pay is $25…the cost of not returning the disc. I’ve never run into any instances, though, where customer service didn’t quickly resolve whatever issue I had.

shpadoinkle_sue's avatar

You know what you could try is on the redbox website. If you have the title and which box you returned it to, you could see if that box has it. You might have to set up an account, but it’s free and only takes a minute.

chelle21689's avatar

Hm, I called them and everything was solved. A lot easier and simple than I thought. Haha I thought I was going to have to argue.

Supacase's avatar

Glad it was resolved. My experience has been that they have excellent customer service.

SABOTEUR's avatar

@chelle21689 Amazing isn’t it? Customer service that specializes in providing quality service to the customer. (What is this world coming to?)

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