General Question

antimatter's avatar

How do I fix this problem while installing in XP?

Asked by antimatter (4411points) August 26th, 2010

Error 1931. The Windows Installer service cannot update the system file C:\ ...\comctl32.dll because the file is protected by Windows. You may need to update your operating system for this program to work correctly.

Observing members: 0 Composing members: 0

10 Answers

wgallios's avatar

What is it that you are trying to install that would want access to that?

ApolloX64's avatar

I agree with @wgallios we need more info on what it is you’re trying to do.

mrentropy's avatar

Try closing down every program that’s running. There could be something still running that’s using that .DLL

antimatter's avatar

@wgalios and @AppoloX64 ever heard of 3D Canvas?

antimatter's avatar

@mrentropy tried that it’s not working…

ipso's avatar

Actually, over the years I’ve had the XP Installer component go corrupt a couple of times. I had to reinstall that (from a Microsoft-com download). Then installations of other apps worked fine.

antimatter's avatar

The problem is that it’s with any software I tried to install!

antimatter's avatar

@ipso I think I’ll try that as a last resort.

ipso's avatar

@antimatter wrote “The problem is that it’s with any software I tried to install!”

Exactly. That’s why you have to do an OS fix, by reinstalling the Installer component via the MS website. This fix bypasses the regular app installer.

I would do it as a first choice, as it’s not an uncommon problem.

Google “XP Installer corrupt”

Lightlyseared's avatar

Have you tried just ignoring the error and installing the program anyway. A user on 3D canvas website forums has had the same problem and that is how they got round it Link

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